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Privacy Notice
This website and mobile application (the “Website”) is provided to you by ElectraWorks Limited of Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA ("we", “us” or “our”).

We are committed to protecting and respecting the privacy of users of the Website (“you” or “your”). This privacy notice sets out how we may use the personal data that we collect from you, or that you provide to us in the course of you using our Website to participate in our gaming and gambling services. This policy should be read in conjunction with our Cookie Notice, any terms or notices located on the Website and our Terms and Conditions.

What data do we collect about you?
When you are using our Website we may collect and process certain data about you, such as:
  • Basic contact information that you provide to us
  • Your account details and account profile
  • Proof of age and identity
  • Your payment details if you make a deposit on the Website
  • Technical information about your device and Website usage
  • Records of how you use our services
  • Sensitive information such as any relevant health conditions
  • Information related to criminal or civil offences
  • Information we obtain from public sources
  • Records of communications you have with us e.g., email, telephone, live chat, etc.
  • Other information that you may provide to us voluntarily
  • Information from third party databases to comply with our legal and regulatory obligations
find out more…

For what purposes do we use data about you, and on what legal basis?
We use your data for various purposes connected with the Website, including:
  • to setup and manage your account with us
  • to facilitate your use of our gaming and gambling services
  • to administer deposits that you make and to pay your winnings
  • in order for us to carry out the required checks on your identity and enable you to use the Website
  • to monitor your use of the Website for legal/regulatory purposes and fulfil our obligations as a responsible operator (e.g. detecting gambling addiction)
  • to communicate with you in relation to your use of the Website and provide you with customer support
  • for internal management, administrative and organisational reasons
  • to share information with our suppliers and other third parties where required
  • to send you offers, promotions or other marketing which we think you may like (as part of this, we may use automated decision-making technologies to determine bonuses and promotions)
  • to perform data analytics and benchmarking
In order to use your data we must have a legal basis for doing so. The legal bases that we rely upon are explained further in the “find out more” section below. Except when using any of your sensitive data or information relating to your criminal or civil offences we will only use your data where it is necessary for:
  • the performance of an agreement to which you are a party
  • compliance with a legal obligation to which we are subject
  • a legitimate business interest that is not overridden by your interests, rights and freedoms
Where none of the above applies, we will request your consent (which we will ask for before we process the data). For sensitive data or information relating to criminal offences, the legal basis that we will rely upon is set out in the “find out more” section.

find out more…

Who do we share your data with, and for what purposes?
We may share data about you with:
  • Certain members of our Group
  • Software suppliers
  • E-verification companies
  • Payment processors
  • Database management companies
  • Marketing and data analytics companies
  • Gaming providers
  • Risk and fraud monitoring providers
  • Regulators and other government agencies
  • Other users of the Website and associated Websites
find out more…

Who might we receive your data from?
Sometimes we may receive information about you from third parties. These third parties may include:
  • Law enforcement agencies
  • Financial services companies such as payment processors and banks
  • Public sources such as social media companies as outlined above
  • E-verification companies
  • Risk and fraud monitoring providers

Where might data about you be sent?
We store your data on servers located in Gibraltar.

As with any multinational organisation, we are often required to transfer data internationally. Accordingly, data about you may be transferred globally (if your data is collected within the European Union, this means that your data may be transferred outside of it). This includes transfers that have been identified in the previous section: Who do we share your data with and for what purposes.

find out more…

How do we protect data about you?
We implement appropriate technical and organisational measures to protect personal data that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption, dual authentication VPN and other technologies that can assist in securing the data you provide. We also require our service providers to comply with strict data privacy requirements.

How long will data about you be kept?
The period for which we may retain data about you will depend on the purposes for which the data was collected, whether you have requested the deletion of the data, and whether any legal obligations require the retention of the data (for example, for regulatory compliance). We will not retain data about you for longer than is necessary to fulfil the purposes for which the data was collected.

What rights and options do you have?
You may have some or all of the following rights in respect of data about you that we hold:
  • request us to give you access to it
  • request us to rectify it, update it, or erase it
  • request us to restrict our using it, in certain circumstances
  • object to our using it, in certain circumstances
  • withdraw your consent to our using it
  • data portability, in certain circumstances
  • opt out from our using it for direct marketing; and
  • lodge a complaint with the supervisory authority in your country (if there is one).
You are able to exercise these rights by contacting us using the details set out at Who should you contact with questions? below.

find out more…

Who should you contact with questions?
The data controller is ElectraWorks Limited and our principal address at Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA. We are registered with the Gibraltar Regulatory Authority (GRA) and our registration number is DP 012717 and you can access our data protection register entry

If you have any questions, or wish to exercise any of your rights, please contact us at

If your country has a supervisory authority responsible for data protection, you have a right to contact it with any questions or concerns. If we cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice
We may update this notice (and any supplemental privacy notice), from time to time. We will notify of the changes where required by law to do so.

Last modified 21st May 2018

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ElectraWorks Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005. ElectraWorks Limited has been granted a fixed-odds licence (RGL No. 051) and casino licence (RGL N0. 50) for the operation of remote gambling.

© ElectraWorks Limited Suite 6, Atlantic Suites, Europort Avenue, Gibraltar
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